Return, Refund & Exchange Policy

1. Return & Refund Policy for Non-Faulty Products

You may request a return and refund if the following conditions are met:

• Product must be unused and in its original condition
• All original packaging, labels, manuals, and accessories must be included
• Product must be returned within 7 days of delivery
• Product tags and seals must be intact
• No signs of wear, damage, or alteration

2. How to Initiate a Return

To start a return, please follow these steps:

3. Refund Process

Once we receive the returned item and verify its condition:

• Refund will be processed within 7 working days
• Refunds for JazzCash, Easypaisa, or bank payments will be issued to the original account
• For Cash on Delivery (COD) orders, we will issue a bank transfer refund upon receiving your bank details
• Credit card refunds may take 5-10 business days to appear on your statement

4. Return Shipping Responsibility

• Customers are responsible for the return shipping cost
• In cases of damaged or incorrect delivery, SolarExpress.pk will bear the return cost
• We recommend using a secure courier service with tracking
• Items lost during return shipping are the customer's responsibility

5. Exceptions to Returns/Refunds

The following items cannot be returned or refunded, unless they arrive faulty:

• Customized or built-to-order products
• Clearance sale or final sale items
• Software, batteries, or electronics once opened or used
• Installed items with altered packaging or wiring
• Products damaged due to misuse or normal wear
• Items without original packaging or accessories

6. Damaged or Faulty Products

If your product is damaged or not working on arrival, notify us within 7 days. We will:

• Arrange a pickup or replacement at no cost to you
• Offer a refund or exchange based on your preference
• Require a video or photo as proof of damage for faster processing
• Provide prepaid return shipping labels
• Honor manufacturer warranties where applicable

7. Exchange Policy

In select cases, exchanges may be allowed based on product availability. Please note:

• Exchanges are subject to product availability
• Price differences must be paid or refunded accordingly
• Restocking or delivery charges may apply
• Exchanges must be requested within 7 days of delivery
• Same conditions apply as returns (unused, original packaging, etc.)

8. Warranty Claims

For products under manufacturer warranty:

• Contact us first before approaching the manufacturer
• We will facilitate warranty claims and repairs
• Warranty terms vary by manufacturer and product
• Keep original purchase receipts and warranty cards

9. Processing Timeline

10. Contact Us

If you have any questions regarding your return or refund request, please reach out: