Exchange Policy
Last Updated: July 25, 2025
SolarExpress.pk offers flexible exchange options to ensure you get the right solar solution for your needs. Our exchange policy is designed to provide convenience while maintaining product quality and fairness for all customers.
1. Exchange Eligibility
✅ 7-day exchange window from delivery date for unused products
Products Eligible for Exchange
- Solar panels (same wattage category)
- Inverters (similar capacity range)
- Batteries (same type and capacity)
- Solar accessories and components
- Installation tools and equipment
- Monitoring systems and controllers
Exchange Requirements
- Product in original, unused condition
- All original packaging, manuals, and accessories
- No signs of installation or mounting attempts
- Protective films and seals intact
- Valid proof of purchase
- Exchange authorization from our team
2. Types of Exchanges
🔄 Like-for-Like Exchange
Same product, different specifications:
- Same brand, different model
- Same capacity, different features
- Color or design variations
- Updated version of same product
No exchange fee for price differences under PKR 5,000
⬆️ Upgrade Exchange
Exchange for higher-value product:
- Pay price difference
- Better specifications or features
- Higher capacity or efficiency
- Premium brand options
Additional payment required for price difference
3. Exchange Process
Step-by-Step Exchange Process
- Contact Request: WhatsApp +92 331 6801200 within 7 days
- Product Assessment: Share photos/videos of current product condition
- Exchange Options: Our team will present available alternatives
- Price Calculation: Any price differences calculated and confirmed
- Authorization: Receive exchange authorization number
- Product Return: Send original product using provided instructions
- Inspection: Quality check upon receipt (2-3 business days)
- New Product Dispatch: Replacement product shipped (3-5 business days)
- Delivery Confirmation: Confirmation of successful exchange
4. Exchange Fees & Costs
| Exchange Type | Processing Fee | Shipping Cost |
|---|---|---|
| Defective Product | Free | We cover both ways |
| Wrong Item Delivered | Free | We cover both ways |
| Like-for-Like (Same Price) | PKR 500 | Customer pays return |
| Upgrade Exchange | PKR 1,000 | Customer pays return |
| Downgrade Exchange | PKR 1,500 | Customer pays both ways |
5. Special Exchange Scenarios
🔧 Technical Compatibility Issues
If purchased product doesn't work with your existing system:
- Free exchange within 7 days with technical documentation
- Our technical team will verify compatibility issues
- Alternative product suggestions provided
📏 Size or Capacity Mismatch
When physical dimensions or capacity don't meet requirements:
- Measurement verification required
- Alternative sizing options provided
- Installation consultation included if needed
🎯 Performance Expectations
If product performance doesn't meet documented specifications:
- Performance testing may be required
- Exchange for comparable or superior product
- Technical support to optimize existing setup
6. Exchange Limitations
Items NOT Eligible for Exchange:
- Customized or specially ordered products
- Products showing signs of use or installation
- Items damaged by customer negligence
- Clearance or final sale items
- Consumable products (cables, fuses, etc.)
- Digital products or software licenses
- Items purchased more than 7 days ago
- Products without original packaging or accessories
- Items returned without proper authorization
7. Exchange Timeline
Exchange request response
Product inspection & processing
New product delivery
8. Quality Assurance
All exchange products undergo rigorous quality checks:
- Visual inspection for physical damage
- Electrical testing for functional components
- Packaging integrity verification
- Accessory and documentation completeness check
- Serial number and warranty validation
- Performance specifications verification
9. Exchange Support
Dedicated Exchange Support Team
SolarExpress.pk Exchange Department
Office #24, 2nd Floor, Johar Business Center
Main University Road, Karachi, Pakistan
📞 Exchange Hotline: +92 331 6801200
💬 WhatsApp Support: +92 331 6801200
✉️ Email: exchanges@solarexpress.pk
⏰ Support Hours: 9 AM - 6 PM (Monday to Saturday)
🎯 Average Response Time: 2-4 hours
10. Technical Consultation
Free technical consultation for all exchange requests:
- System compatibility analysis
- Performance optimization recommendations
- Future expansion planning
- Cost-benefit analysis for upgrades
- Installation guidance and support
💡 Pro Tip for Customers
Before requesting an exchange, consider reaching out to our technical support team. Many perceived compatibility or performance issues can be resolved through proper configuration or additional components, saving you time and exchange fees while getting optimal performance from your current setup.