Privacy Policy

📝 Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates in laws, regulations, or our practices. The updated version will always be posted here with the latest effective date.

📊 What Information We Collect

We collect personal and technical information based on your interaction with our platform:

Information You Provide Directly

• Contact details: Name, email, phone number, billing and shipping address
• Order information: Items ordered, payment status, shipping preferences
• Account details: Username, password, saved preferences
• Communication history: Customer support chats, form submissions
• Reviews and feedback on products and services

Cookies and Tracking

We collect anonymous data through cookies and similar tools to improve performance, such as:

• IP address and browser type
• Device info and location (approximate)
• Pages visited, cart behavior, session time
• Referral sources and search terms

You can disable cookies in your browser settings, but doing so may affect site performance.

🎯 How We Use Your Information

Your personal information is used to:

• Process and fulfill orders
• Communicate order status and shipping details
• Provide customer support
• Show relevant product recommendations
• Improve website performance and UX
• Send promotional offers (if opted in)
• Detect and prevent fraud
• Comply with legal obligations
• Analyze usage patterns to enhance our services

🤝 Who We Share Information With

We do not sell your information. We may share limited data only when necessary:

• Payment processors (e.g. banks, Easypaisa, JazzCash) to complete transactions
• Shipping partners for order delivery
• IT providers for site security and maintenance
• Marketing tools for promotions, only if consent is given
• Law enforcement when required under applicable law
• Business partners for joint promotions (with your consent)

🔗 Third-Party Services & Links

Our Site may include third-party services like banks, courier tracking systems, or product videos hosted on YouTube. We are not responsible for the privacy practices of these external platforms. Please review their respective policies.

👶 Children's Privacy

SolarExpress.pk is not intended for children under 13 years old. We do not knowingly collect data from minors. If we learn of any such data, we will delete it promptly.

🔒 Data Security & Retention

We apply industry-standard security protocols to protect your data including:

• SSL encryption for data transmission
• Secure servers with regular security updates
• Access controls and authentication measures
• Regular security audits and monitoring

However, no system is 100% secure. We retain your information only as long as needed to:

• Complete your orders
• Provide customer service
• Fulfill legal or regulatory requirements

⚖️ Your Rights & Choices

You may:

• Request access to your personal data
• Request correction or deletion
• Opt-out of promotional emails anytime
• Request data portability (export your data)
• Withdraw consent for data processing
• File a complaint with relevant authorities

To exercise any of these rights, email us at privacy@solarexpress.pk

📞 Contact Us

If you have questions about our Privacy Policy or need help with your data: